Frequently Asked Questions
Everything you need to know about GSOU SNOW gear, shipping, and returns.
How do I determine the right size for my ski jacket or pants?
We provide a detailed size chart on every product page. Since our gear is designed for performance, we recommend measuring over the layers you intend to wear. If you are between sizes, we suggest sizing up for better mobility.
Are GSOU SNOW products fully waterproof?
Yes, our outerwear is engineered with high-performance waterproof membranes and DWR (Durable Water Repellent) coatings, typically ranging from 10k to 20k waterproof ratings to keep you dry in heavy snow conditions.
How long does shipping take for international orders?
Standard international shipping typically takes 7-15 business days. We also offer expedited shipping options at checkout which can deliver your gear within 3-5 business days depending on your location.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. If you need a different size or color, simply initiate an exchange through our online portal.
How should I wash and care for my GSOU SNOW gear?
To maintain the waterproof coating, machine wash on a cold, gentle cycle with a technical detergent. Avoid fabric softeners and bleach. Tumble dry on low heat to reactivate the DWR finish.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay in select regions.